Frequently Asked Questions
Straightforward answers to common questions about our products and process.
What products do you supply? >
We supply refractory castables, bricks, and precast shapes matched to project specifications or drawings.
How do I request a quotation? >
Please send specifications, quantity, and destination. We confirm availability and reply with a quotation and included documents.
Can you provide samples? >
Samples can be arranged depending on model and stock. Freight and related charges are confirmed before shipment.
What is the typical delivery time? >
Lead time varies by product and order volume. We confirm a realistic schedule before order placement.
Do you provide quality documents or certificates? >
Documents are shared only when we hold valid copies related to the specific batch. If unavailable, we will state it clearly.
Can packaging or labeling be customized? >
Yes. Please confirm language, markings, and palletizing requirements before order.
Which trade terms do you support? >
Common terms such as EXW, FOB, CIF, and DDP can be discussed based on destination and project conditions.
What is the minimum order quantity (MOQ)? >
MOQ depends on the product. We confirm feasible quantities during inquiry review.
How do you handle quality issues? >
Please contact us with batch details and usage records. We assess the case with relevant parties and proceed based on evidence and agreed terms.
How can I contact you? >
Visit the Contact page for our email and WhatsApp. Including specifications and destination helps us respond quickly.